Privacy Policy

Masteri Group Limited (Masteri Group, we, us or our) is committed to protecting and respecting your privacy. This policy explains what personal data we collect when you visit masterigroup.com or interact with us, how we use it, and the rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

Masteri Group Limited is a company registered in England and Wales (company number [company number]), with its registered office at [registered office address]. We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, contact us at admin@masterigroup.com. [If applicable: We are registered with the Information Commissioner’s Office under registration number [ICO number].]

The data we collect

Information you give us. This includes your name, email address and any details you provide when you subscribe to our newsletter, book a call, buy a product or service, or contact us. When you book a discovery call, this is handled through our booking provider, Book Like a Boss, and may include your name, email address and scheduling details.

Information we collect automatically. When you use the site we may collect your IP address, browser type, device and operating system, referring pages, and information about how you use the site, through cookies and similar technologies (see Cookies and analytics below).

How we use your data and our lawful bases

We use your personal data for the following purposes, relying on the lawful bases set out below:

• To respond to your enquiries and provide the information you request (legitimate interests, or steps taken at your request before entering a contract).
• To deliver the products or services you have requested and manage our relationship with you (performance of a contract).
• To send you our newsletter and other marketing where you have asked to receive it (consent, which you can withdraw at any time).
• To operate, maintain, analyse and improve the website and our content (legitimate interests).
• To meet our legal and regulatory obligations (legal obligation).

Cookies and analytics

We use cookies and similar technologies to make the site work, to understand how it is used, and to improve it. This includes Google Analytics (via Google Tag Manager) and, where enabled, the Meta (Facebook) pixel, which help us measure and improve our content and reach. Non-essential cookies are only set with your consent. You can control or delete cookies through your browser settings and, where shown, through the cookie banner on our site.

Marketing and our newsletter

If you subscribe, we will send you emails with insights and updates. We manage this through our email marketing provider, [email marketing provider]. Every email includes an unsubscribe link, and you can opt out at any time. We will never sell your details to third parties for their own marketing.

Sharing your data

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, and only as far as they need to in order to provide their services to us. These include our website hosting provider, email delivery and marketing platform, analytics providers, and our booking software (Book Like a Boss). We may also disclose your data where we are required to do so by law, or where necessary to establish, exercise or defend our legal rights.

International transfers

Some of our service providers are based outside the UK, including in the United States. Where we transfer personal data outside the UK, we put in place appropriate safeguards, such as the UK’s International Data Transfer Agreement or addendum to the EU Standard Contractual Clauses, or rely on a UK adequacy decision for the country concerned.

How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, or for as long as required by law. Newsletter data is kept until you unsubscribe. Enquiry and client records are kept for as long as needed to manage our relationship with you and to meet our legal, accounting and tax obligations.

Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data in certain circumstances;
• restrict or object to our processing of your data;
• request a copy of your data in a portable format; and
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at admin@masterigroup.com. We will respond within the time limits set by law.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is completely secure, but we work to protect your data and keep our measures under review.

Children

Our website and services are intended for adults and professionals. We do not knowingly collect personal data from children.

Links to other sites

Our site contains links to third-party websites and platforms, such as YouTube and our social media channels. We are not responsible for the privacy practices of those sites, and we encourage you to read their own privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page, with the date it was last updated shown at the top.

Contact us

If you have any questions about this policy or your personal data, please contact Masteri Group Limited at admin@masterigroup.com.